Refund Policy

1. Overview

At Clinova, we want you to be completely satisfied with our service. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with Clinova within the first 14 days of your initial subscription, you may request a full refund. This guarantee applies only to your first subscription and does not apply to renewals.

3. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Please note:

• Cancellations take effect at the end of your current billing period
• You will retain access to the service until the end of the paid period
• No refunds are provided for partial months or unused time
• Annual subscriptions cancelled mid-term are not eligible for pro-rated refunds

4. Service Outages

If our service experiences extended downtime that violates our SLA (Service Level Agreement), you may be eligible for service credits or a partial refund. Eligibility is determined on a case-by-case basis and requires documentation of the outage impact.

5. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees or onboarding charges
• Custom development or integration work
• Training sessions already conducted
• Third-party services or add-ons
• Subscriptions beyond the 14-day guarantee period

6. Refund Process

To request a refund:

1. Contact our support team via email or WhatsApp
2. Provide your account details and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds are processed within 5-10 business days
5. Refunds are issued to the original payment method

7. Chargebacks

If you initiate a chargeback without first contacting us, your account will be immediately suspended and all data may be deleted. We encourage you to contact us first to resolve any billing disputes.

8. Data Export

Before cancelling or requesting a refund, we recommend exporting your data. After account closure, data is retained for 30 days before permanent deletion. Data export services may incur additional fees if requested after account closure.

9. Contact Us

For refund requests or questions about this policy, please contact us: